Furthermore, the Management of CITCEA-UPC, once the documentation of the Centre's position on quality management has been completed, has defined the following Quality Policy:

• The promotion of research and technological innovation.
• The dissemination of knowledge in society.
• The presence in professional and technical publications.
• Maximum customer satisfaction.
• Commitment to meet customer requirements and regulations.
• The confidentiality and quality of the projects.
• The professional development and motivation of the Center's staff.
• Cooperation with external organizations to create synergies. 
• The promotion of continuous improvement activities.
• The optimization of commercial and marketing activities.
• Identifying risks and taking advantage of opportunities.
• Carrying out activities respecting the environment. 
• The consideration of the gender perspective in the management and development of the Centre's activities. 

This quality policy provides a reference framework for establishing the annual quality objectives. 

Daniel Montesinos i Miracle 
Director of CITCEA-UPC 
Barcelona, 19 July 2024

Incidents and Non-conformities

The incidents and non-conformities of the Centre's activities, according to the SAQRA system, are collected through the SAQRA form (UPC electronic headquarters).   

Note: The description of incidents (claims, complaints, suggestions and acknowledgements) and non-conformities can be found here.